Get your questions answered and problems solved by our Customer Care team. Drop us an email on help@fblives.net.
FAQ
About the Service
WHAT IS FOOTBALLERS LIVES?
Footballers Lives is a premium video service that chronicles the lives of football players off the field. Enjoy watching star-studded sensations coming down to earth via snappy videos and interviews delivered straight to your mobile device.
WHAT DO I DO WITH FOOTBALLERS LIVES?
Get to know your favourite football stars behind the spotlights, chants, and score boards. Dig into dressing room confessions, childhood shenanigans, the music they love, the movies they don’t, odd quirks and obsessions, pre-match rituals, post-match revelries, the food they crave, the demons they’ve slayed, life-defining breakdowns, lesser known triumphs, and everything in between that makes them so human and special. Enjoy unlimited access to star-studded videos and interviews – a must-watch for every football fan.
AM I ELIGIBLE TO USE FOOTBALLERS LIVES?
All subscribers must be 18+ or have received permission from a parent or legal guardian, or anyone authorised to pay the mobile bill.
IS FOOTBALLERS LIVES COMPATIBLE WITH MY DEVICE?
The service is compatible with all smartphones and requires 3G and up. You will need a modern web browser to use the service.
HOW MUCH DOES THE SERVICE COST?
You will be charged 5 Baht/ message, receiving 2 messages per day.
HOW CAN I MANAGE MY SUBSCRIPTION?
You can cancel your subscription via the menu option, or call Customer Care on 02-1192636.
HOW DO I GET IN TOUCH WITH CUSTOMER CARE?
a. Call us on 02-1192636.
WHY DOES YOUR SERVICE SHOW UP WITH A DIFFERENT NAME ON MY MOBILE PHONE BILL?
This is mainly due to limitations on an operator’s billing and invoicing platform.
WHY DO YOU KEEP SENDING ME TEXT MESSAGE REMINDERS?
This is usually a requirement either by the Regulator or Operator. However, as a best practice, we send SMS reminders to active subscribers.
WHO REGULATES YOUR SERVICES?
There are government agencies that regulate the mobile business. In addition, each mobile operator has their own set of rules and regulations. We are adding our own rules to ensure everything is secure.
Subscription
HOW WAS I SUBSCRIBED TO THE SERVICE?
You visited one of our promotional pages and clicked on the subscription button. This was followed by a confirmation SMS sent to the phone number registered with us upon subscription.
HOW AM I CHARGED FOR THE SERVICE?
Subscription charges will reflect in your mobile bill. You will be charged 5 Baht/ message, receiving 2 messages per day.
HOW CAN I CHECK AND MANAGE MY SUBSCRIPTION?
Contact our Customer Care team. If you’d like to cancel the service, please unsubscribe via the menu option, or contact Customer Care.
a. Call us on 02-1192636
CAN I CHANGE THE MOBILE NUMBER IN MY ACCOUNT?
No. The number registered with the service upon subscription will be used.
Refunds & Customer Care
HOW DO I REQUEST FOR A REFUND?
You may request for a refund if you aren’t fully satisfied with our service. Contact our Customer Care team who will assist you in the best way possible.
HOW DO I REACH OUT TO CUSTOMER CARE?
Contact Customer Care always mentioning the phone number registered with the service, and your email address.
a. Call us on 02-1192636