As further outlined in our data protection policies and procedures, to the extent that we collect personal or non-personal information from you, we will utilize commercially-reasonable means to secure and protect that information from unintended third parties. However, because no method of security, transmission, or storage is 100% secure, we cannot guarantee that such information will not be accessed or compromised.
We may collect personal information from you in a variety of ways, such as your name, email address, phone number and bank account information. You may, however, visit our Sites anonymously. We will collect personal information from you only if you voluntarily submit such information to us. You can always refuse to supply personal information, except that it may prevent you from engaging in certain Sites related activities. If you choose to purchase a Service from us, we or the mobile operator of your network will collect your payment information. Account and billing information collected by the mobile operator are subject to their respective privacy policies.
We may collect non-personal information about you whenever you visit our Sites or use our Services. Non-personal information may include the user agent, and technical information about your means of connection to our Site, such as the type of device you use, the device screen size, browser type, geographic location (country only), unique advertising ID, Internet Protocol (“IP”) address, mouse events (movements, location and number of clicks), landing pages, operating system, information about your use of our Services and other similar information.
Web browser cookies and other technologies
We use Google Analytics, a web analysis service of Google Inc. (“Google”) which assists website owners and operators in learning about and understanding the usage patterns of visitors who use their websites by collecting information about which individual webpages were visited, how long users spent on the website, which websites referred the most visitors, general geographic location of visitors, and other similar anonymous statistics.
For this reason, Google Analytics may create several cookies on your device. Google Analytics does not collect any personally identifiable information by default. Google Analytics collects the IP address or internet connections used by visitors to websites on which Google Analytics has been installed. Google Analytics does not reveal or expose the IP address of visitors to the owners of the website on which Google Analytics is installed.
We also use Google AdWords remarketing services to advertise on third party websites including Google, to previous visitors to our Sites or Services. The advertisement can be on the Google search results page or a website that has the Google display network implemented. For this reason, third party vendors including Google may create several cookies on your device.
Also, we use Hotjar, an analysis software by inserting a tracking code onto our Sites and Services that is transmitted to Hotjar servers based in Ireland (EU). This tracking code contact Hotjar’s servers and provides a script to your device accessing the Site or Service. The script will capture specific data related to your interaction with that particular Site or Service. This information is then sent to Hotjar’s servers for processing. Through these tools, we receive heatmaps, visitors’ recordings, funnels and form analysis, that will help us to provide you with a better experience and service as well as assist us in diagnosing technical problems and analyse user trends.
You may opt-out from having Hotjar collect Your information when visiting a Customer Website at any time by visiting www.hotjar.com/opt-out and clicking ‘Disable Hotjar’.
You can prevent cookie storage as stipulated above under web browser cookies by a respective browser-software setting, which, however, has the effect that some features of the Sites or Services are not fully useable. By using our Sites or Services, you consent to the processing of data about you by Google in the manner and for the purposes set out above.
You can also prevent collection of the data with Google Analytics by visiting Google Analytics opt-out page and installing the Google add-on for your browser https://tools.google.com/dlpage/gaoptout or visit https://www.google.com/settings/ads to set your settings for Google Analytics, Google AdWords and Google DoubleClick.
For more details on installing and uninstalling the Google add-on, Google Analytics, Google DoubleClick or AdWords, please visit Google’s website.
How we use collected information
We may use your information for the following purposes:
- Provide the Service(s) you request;
- Bill and collect for the Service(s) provided to you;
- Send you marketing communications;
- Provide customer care;
- Protect our rights or property;
- Enforce the Terms of Service;
- Comply with legal requirements;
- To improve our Sites and Services;
- Respond to your inquiries, questions, and/or other requests; and
- Respond to court orders, subpoenas or other legal proceedings.
In addition, and for similar reasons, we have a legitimate interest in using your information in the aforementioned ways. It is also fundamental to the nature of the services we provide.
How we protect your information
We are concerned with protecting your privacy and data, but we cannot ensure or warrant the security of any information you transmit to us or guarantee that your information may not be accessed, disclosed, altered or destroyed by breach of any of our industry standard physical, technical or managerial safeguards. We adopt appropriate data collection, storage and processing practices and security measures to protect against unauthorized or accidental access, alteration, disclosure or destruction of your personal information, transaction information and data stored on our Sites. However, no method of transmission over the internet or method of electronic storage is 100% secure. Therefore, we cannot guarantee its absolute security. We will continue to enhance our security procedures as new technology becomes available.
Because we operate internationally, your information, including personal information, may be transferred to and made available in the USA and/or any other country than your country of residence. Also in these countries we take all reasonable care to protect your personal information.
Sharing your personal information
We do not sell, trade, or rent your personal information to third parties for their marketing purposes, but we may share generic aggregated demographic information not linked to any personal information regarding visitors and users with our business partners, trusted affiliates and advertisers for the purposes outlined above.
Protecting the privacy of young children is especially important. For that reason, we do not knowingly collect or solicit personal information from anyone under the age of 13. In the event that we learn that we have collected personal information from a child under age 13, we will delete that information as quickly as possible. If you believe that we might have any information from or about a child under 13, please contact us at helpUK@fblives.net